How can we help?
Find quick answers below, or send us a message if you need a hand.
Email support ↗Quick answers.
01Why can’t Pier connect to my server?+
Confirm the hostname, port, username, and authentication method. Make sure the server is reachable from your current network and that its firewall allows SSH connections.
02Where are my credentials stored?+
Sensitive credentials are stored in Apple Keychain on your device. Pier does not operate an account service or receive your passwords and private keys.
03Why aren’t my hosts appearing on another device?+
Check that both devices are signed in to the same iCloud account, iCloud Drive is enabled, and Pier has permission to use iCloud. Sync may take a short time after adding a host.
04What should I do after a server’s host key changes?+
Verify the new fingerprint with your server administrator before accepting it. An unexpected host-key change can indicate a security issue.
05How do I remove my data?+
Delete saved hosts and keys inside Pier. You can also remove Pier’s iCloud data from your Apple device settings and delete the app.
Still need help?
Email us with your Pier version, Apple device model, operating-system version, and a description of what happened. Please never send passwords or private keys.